image_bg

Mainstage

Loading

FIRESIDE CHAT: MONZO: ENGAGING CUSTOMERS AND BUILDING A BANK PEOPLE ACTUALLY WANT

18 Jul 2018
Main Stage
Main Stage
For hundreds of years, banks have been slow, difficult to use and unloved. Monzo is the antithesis of this — more than 80% of their growth comes from word-of-mouth and they have a thriving community who vote on new features, help choose pricing and run events in collaboration with Monzo. And it's working. Monzo now have more than 750,000 customers and are signing up more than 70,000 new customers per day.  Tristan will discuss how their approach to product development, building community and getting feedback from customers made them so successful and will explore how ‘the brand ethos’ plays an intrinsic role in informing this.  
Chairperson
Steve Leonard, CEO - SGInnovate
Speakers
Tristan Thomas, Head of Marketing and Community - Monzo

Headline Partner

Platinum Partner

Gold Partner

Silver Partner


 

2019 Partners


 

twitter

Get in touch

Get involved with the most exciting innovation festival.

Subscribe to our newsletter arrow